Frequently Asked Questions
Here are some common questions we hear from clients. Please contact us if you have any other queries.
Training Class FAQs
Friendly dogs are welcome. If your dog has shown any signs of aggressive behavior with people or other dogs we ask that you reach out to us for private lessons, as a class may not be the right environment for your dog.
Our class sizes are limited and do fill up quickly! Registration must take place prior to the start of the class, and can be done online. All prices are per dog. Any family member is welcome to join you in the class
Refunds or class transfers can be accommodated if we receive notification at least 3 days before the start of class. Once the class has begun there are no refunds.
Notifications of cancellation or to ask for a class transfer should be sent to Janice @ThePerfectPupLLC.com. All refunds processed are subject to a $25 administrative fee.
Payment is required at time of enrollment and can be made using PayPal. There is a $35 fee for all returned checks.
If you miss a session, please contact your Instructor to get your missed homework.
We reserve the right to determine if a class is suitable for your dog. If we evaluate a dog and determine that they are not ready for a class room environment, either before or after their initial attendance in a class, we will provide the owner with a referral to one of our trainers that can provide a private consultation.
If the minimum enrollment for a class is not met before the class start date, the class will be cancelled. We will notify you via email and/or text at least 1 day prior to the class starting so that you may transfer to a different class, receive a credit toward a future class, or receive a full refund.
We welcome all friendly dogs, whether they are altered or not. Female dogs in season are asked not to attend classes.
Children must:
• Stay seated with their parents and be supervised by their parents at all times. Children under 18 must be accompanied by an adult.
• There is no running or yelling in class.
• Please explain to your children that not all dogs are socialized, friendly, or comfortable around children. They should not approach or pet other dogs in class.
Puppy Class FAQs
When the puppy is 8 weeks old.
When your pup has received the second set of puppy shots (often listed as dhpp, dhlp or dapp), at least one administered by a veterinarian. Please provide written proof with dates.
Please read our position statement on puppy socialization.
The whole family is welcome.
Kids over 8 are encouraged to participate in training
Kids under 8 require an additional adult to help supervise, so you can focus on your puppy.
Classes range from 4 sessions to to 7 weeks depending on the class.
Each class is 50 minutes long
You select the day and time when you register for the class and attend the same class each week
Contact your instructor to see if you can do a make up class.
A healthy, hungry puppy
Vaccination records are required for admission to your first class
Treats, a plain collar or harness and a 4′ or 6′ leash. Please, no retractable leashes. Chain, prong or electric collars are not permitted in class.